Payments
Refund policy
We aim to make the digital product and student access clear before purchase. Refund requests are reviewed fairly based on access, the reason for the request and applicable mandatory rules.
When can I request a refund?
You may request a refund if paid access was not activated, a material technical fault prevents access and remains unresolved, or a charge was incorrect or duplicated. Mandatory rights under applicable law are respected.
After accessing the content
Eligibility may be affected if access was activated and a substantial part of the digital product was used, subject to rights that cannot legally be waived.
Payment provider
If the purchase uses a payment provider acting as Merchant of Record, that provider’s refund and dispute procedures also apply. Funds may be returned to the original payment method.
Subscriptions
Cancelling renewal stops future charges but does not automatically refund the current paid period. If a full refund for the current period is approved, access associated with that refunded payment may end, subject to mandatory consumer rights.
Submit a request
Use the contact and support page. Include your account email, course name and payment reference or request details. Do not send passwords or card details.
Last updated: October 7, 2026.